The Lahore Electric Supply Company (LESCO) has officially launched its new nationwide customer support number, Helpline 118, marking a major milestone in improving communication and service delivery for millions of its customers. The newly introduced number is now active and available to assist users with billing inquiries, electricity complaints, outages, and general support.
This step is part of LESCO’s ongoing effort to modernize customer service and make complaint handling faster, more accessible, and more transparent.
According to the announcement, the helpline is now fully active and available for all LESCO consumers within its service area. Customers can report issues such as power outages, meter faults, billing errors, voltage complaints, duplicate bill inquiries, or general support requests by simply dialing 118 from any mobile or landline number in Pakistan.
How Helpline 118 Helps Customers
By dialing 118, consumers can now access a centralized support system instead of relying on separate phone numbers or manual office visits. LESCO confirms that trained representatives will be available to guide customers and process complaints more efficiently.
Consumers can use 118 to report and inquire about:
- Improve complaint tracking and response time
- MPower outages or breakdowns
- Billing complaints or duplicate bills
- Meter reading and meter-related issues
- Voltage complaints and transformer faults
- New connection status and application support
The company also noted that trained support agents will be available to guide consumers through billing details, new meter applications, load change requests, and registration of technical complaints.
Part of a Larger Digital Improvement Plan
LESCO’s announcement highlighted that the launch of Helpline 118 is part of a broader modernization plan that includes:
- Online bill download and verification
- SMS notification service
- Online application system for new electricity connections
- Automated tracking system for registered complaints
These improvements are aligned with the Government of Pakistan and the Ministry of Energy’s ongoing efforts to enhance transparency, customer satisfaction, and service accountability across power distribution companies.
Customer Benefits
Consumers can now expect:
| Service Type | Support Available via 118 |
|---|---|
| Report load shedding or unplanned outage | ✔ Yes |
| Duplicate bill and billing details | ✔ Yes |
| Meter installation or replacement info | ✔ Yes |
| Technical support and voltage issues | ✔ Yes |
| Complaint tracking and escalation | ✔ Yes |
The system also supports automatic forwarding to the relevant complaint center based on customer location.
LESCO confirmed that the helpline operates with automated routing so complaints are forwarded to the nearest service center.
The introduction of LESCO Helpline 118 is a significant milestone in customer service improvement for Lahore’s electricity consumers. With faster complaint resolution, streamlined support, and improved communication, the helpline is expected to greatly benefit households and businesses across the region.
