Dealing with electricity problems can be frustrating, but LESCO (Lahore Electric Supply Company) has simplified the process for its consumers. With the help of billcheckpk, you can easily understand all the official complaint registration methods offered by LESCO. This guide highlights step-by-step ways to resolve power outages, billing errors, voltage fluctuations, and other electricity issues quickly.
LESCO Customer Complaint Management System (CCMS)
LESCO has introduced a centralized Customer Complaint Management System (CCMS) to ensure proper tracking of complaints. Whether you use phone, SMS, mobile app, or web portal, every complaint is automatically entered into this system for monitoring and timely resolution. billcheckpk recommends using the most convenient option according to your issue.
Method 1: Helpline 118 – 24/7 Phone Support
The quickest way to register your LESCO complaint is by calling the 118 helpline.
Key Features:
- Phone Number: 118
- Availability: 24/7 all year round
- Works from both landline and mobile
- Instant registration of urgent issues
This method is perfect for emergencies like power outages or safety concerns. According to billcheckpk, helpline 118 is still the most reliable channel for immediate support.
Method 2: SMS Service to 8118
If you cannot make a call, you can send an SMS complaint to 8118.
How it works:
- Send your complaint details via SMS to 8118
- Get an automatic confirmation with complaint number
- Receive status updates through text messages
Many billcheckpk users prefer this option for quick complaint lodging without internet or call requirements.
Method 3: Online Website Registration
LESCO offers online complaint registration through two platforms:
- Primary Portal: ccms.pitc.com.pk
- Official Website: lesco.gov.pk
Benefits of online registration via billcheckpk:
- Submit detailed complaints with attachments
- Maintain digital complaint history
- Track multiple cases in one place
This option is ideal for customers who want documentation and long-term tracking.
Method 4: LESCO Light Mobile Application
The LESCO Light App makes it easy to file complaints through your smartphone.
App Features:
- Simple complaint submission form
- GPS location tagging
- Photo attachment support
- Push notifications for updates
- Bill payment integration
billcheckpk suggests this method for tech-savvy users who want to manage bills and complaints in one app.
Alternative Government Complaint Channels
Method 5: Ministry of Water & Power Portal
The official portal (mowp.gov.pk) provides a complaint option for unresolved cases. It’s suitable for complex or policy-related complaints.
Method 6: Pakistan Citizen Portal
A popular government app where you can submit LESCO complaints under energy services. billcheckpk recommends this method when escalation is required.
Direct Contact Methods
Method 7: Local LESCO Office Visits
For complicated cases, visiting your nearest LESCO office with your bill and ID is useful.
Method 8: Power Distribution Control Centre (PDCC)
For technical faults like grid failures or voltage problems, call PDCC at:
- 042-99205461
- 042-99205462
- 0320-0520888
Method 9: Written Formal Complaints
For official records, write a complaint addressed to your area’s XEN or SDO. Attach supporting documents for quicker resolution.
Tips for Effective Complaint Registration
- Always keep your customer ID and account details ready.
- Note down complaint numbers for follow-up.
- Provide clear problem descriptions.
- If unresolved, escalate via billcheckpk recommended alternative channels.
Common Types of Electricity Complaints
- Technical Issues: Power outages, voltage drops, meter faults.
- Billing Issues: Wrong bills, meter reading errors, late payment entries.
- Service Issues: Staff behavior, delayed responses, incomplete fixes.
Choosing the Right Method
- For emergencies → Helpline 118 / PDCC
- For documentation → Online portals / Written complaints
- For convenience → SMS 8118 / LESCO Light App
Tracking Your Complaint Status
Always save your complaint number to:
- Check progress
- Escalate unresolved issues
- Maintain future records
Conclusion
LESCO provides multiple ways to register electricity complaints, ensuring every consumer can find a convenient method. From helpline 118 to the LESCO Light App, and from online portals to government channels, customers have reliable options.
With guidance from billcheckpk, you can choose the best method, submit accurate details, and follow up until your issue is resolved. Remember to always save your complaint number and escalate through official channels if your problem remains unsolved.
