The Lahore Electric Supply Company (LESCO) has launched a remarkable initiative to replace faulty and damaged electricity meters free of cost for all consumers. Backed by a massive Rs3.52 billion budget, this program ensures better service quality, accurate billing, and improved customer satisfaction. With the support of billcheckpk, you can easily stay informed about this program and learn how to benefit from it.
Overview of LESCO’s Free Meter Replacement Initiative
LESCO has committed to replacing all types of defective meters without any charges to consumers, strictly following the rules set by the National Electric Power Regulatory Authority (NEPRA).
Key Highlights:
- Rs3.52 billion budget allocated
- Free replacement for single-phase, three-phase, and LT-2 meters
- No demand notice or replacement fee required
- Replacement completed within two billing cycles
Types of Meters Covered Under the Program
Single-Phase Meters
Used in most homes and small businesses, these are the most common meters covered under the program.
Three-Phase Meters
Installed in larger commercial setups and industries, these meters are also eligible for free replacement.
LT-2 Time of Use Meters
Specialized meters for time-of-use billing are included in the initiative, ensuring no category is left behind.
NEPRA Regulations and Consumer Rights
According to NEPRA laws, electricity distribution companies like LESCO must:
- Replace defective meters free of charge
- Issue average bills during the replacement process
- Complete replacements within two billing cycles
This ensures fair treatment and consumer protection at every step.
Replacement Timeline and Process
When a faulty meter is identified:
- A defective code is applied
- Replacement begins immediately
- A new meter is installed within two months
- Billing continues on average usage until replacement
Official Statement from LESCO
Chief Engineer Ramzan Butt confirmed:
“No meter replacement fee will be charged. Meters will be replaced without demand notices and within two months.”
This statement highlights LESCO’s dedication to consumer convenience and transparency.
Budget Allocation and Financial Impact
- Total Budget: Rs3.52 billion
- Direct consumer benefit: No charges for meter replacement, installation, or service fees
- Long-term gain: Better infrastructure and reduced billing disputes
How Consumers Benefit
- Accurate Billing: Faulty meters replaced with tested, calibrated meters
- Zero Cost: Consumers don’t pay a single rupee for replacement
- Faster Service: Replacement completed within two billing cycles
- Peace of Mind: Fair billing during the transition period
How to Report a Faulty Meter
Consumers can report damaged or defective meters via:
- LESCO customer service centers
- Online complaint system
- Telephone hotline
- Field office visits
Quality Standards of New Meters
All replacement meters are:
- Digital with clear display
- Weather-resistant & tamper-proof
- Fully compatible with LESCO billing systems
- Installed by professional technicians following safety codes
Long-Term Benefits
- Infrastructure Modernization: Strengthens LESCO’s power distribution system
- Consumer Protection: Guarantees fair billing practices
- Sustainability: Proper disposal and recycling of old meters
Conclusion
The LESCO Free Meter Replacement Program, backed by Rs3.52 billion, is a major relief for consumers. It eliminates financial burdens, improves billing accuracy, and enhances customer trust.
With billcheckpk, you can stay updated on LESCO programs, billing solutions, and consumer rights — making electricity services safer, fairer, and more reliable.
